Monday, May 29, 2017

Frequently Asked Questions

FAQ: You have questions. We have answers.

1. What is the minimum amount required for pick-up? No job is too big or too small.

2. How much volume can the truck’s shredder handle? Approximately 1,000 lbs per hour.

3. How long does an on-site shred take? The average time is approximately one hour, but this varies depending on the volume of documents which need to be shredded.

4. Do you offer shredding for residential customers? Yes, however it is usually more cost effective for residents to drop off their documents rather than to pay for a pick up.

5. What is the price you charge to shred documents? The cost can be as little as a dollar per day depending on a number of factors, such as volume, location, and frequency of pick-up. For an exact price, please contact one of our knowledgeable representatives to discuss your needs and how we may help you.

6. What happens to documents once they are picked-up? Paper products are returned to our facility where they are sorted, shredded, baled, and then shipped to a mill for recycling.

7. How long will it take for someone to pick up my material after I’ve called in and requested a pick-up? If you are not already a scheduled customer, it generally takes two weeks or less, depending on your location. If you are located in Kentucky or Tennessee, the time can be a month simply due to logistics. We also do the occasional Saturday pick-up for those customers who wish to have their shredding done in a week or less.

8. What is a COD? A “Certificate of Destruction” is a signed document stating the date the materials were destroyed. It is a legal record of compliance, which our customers receive. We operate state-of-the-art shredding equipment, which fulfills all regulations for document destruction. Our customers feel secure in knowing their documents are shredded properly.

About Us


In the late 1960s and early 1970s, the environmental movement began in earnest. With this movement recycling programs and companies began to develop in communities throughout the United States. In 1972 the City of Cape Girardeau, Southeast Missouri State University, and VIP Industries began a recycling program in Cape Girardeau, Missouri. Since that date VIP has been involved in recycling and supplying the secondary market with fibers. In 1998 VIP expanded into security shredding. In the fall of 1999 VIP Security Shredding was formed as a division of VIP Industries, working under VIP Vocational Services d/b/a Heartland Industries.

The first customers were from Cape Girardeau. It soon became apparent, however, that the service area needed to expand throughout the region. In 2001 an aggressive marketing approach was put into place to service a five-state region: Missouri, Southern Illinois, Western Kentucky, Northeast Arkansas, and Western Tennessee. The marketing approach was successful and the customer list continues to grow.

We have been involved in the recycling business for the past 30 years, collecting, sorting, and recycling paper. Paper sorting is done by individuals with developmental disabilities who work at  VIP Industries, an AbilityOne employer. This work force is highly conscientious toward the work they perform in preparing the paper for shredding. Once the paper is sorted into the proper grade, it is then shredded and baled. The fibers are recycled and sold on the secondary paper market.

Refurbished Pallets

Pallets make transport more efficient and cost effective because goods can be moved faster and with less manpower.

If wooden pallets are integral to your operations, consider using refurbished pallets. We recover thousands of wooden pallets in our recycling efforts. The ones which are damaged, we repair and put back into circulation.

Not only does a refurbished pallet cost significantly less than a new pallet, but it also helps preserve our forests. We have an obligation to protect our planet and re-use our natural resources.  

If you are interested in purchasing refurbished wooden pallets, contact us today. Our customers can reduce their material handling costs while helping the environment. We have pallets in the 40 x 48 size and offer both pick-up and drop-off delivery options.

Why do I need to store my documents?


There's an increasing amount of data generated and compiled by businesses today. With the high cost of office space and concerns over privacy laws and data security, off-site storage is a viable and cost-efficient solution.

There are always exceptions, but there are specific recommended retention guidelines suggested by the federal government. Bank deposit slips, cancelled checks, and entertainment records should be kept for a minimum of three years. Bank statements and expired contracts should be kept for a minimum of six years. Permanent files include items such as annual financial statements, corporate stock records, and tax returns.

No matter the size of your company, or even if you are a residential individual, many documents have a useful value for a period of time. Storing your documents off-site increases security in case of a disaster. It can provide you with peace-of-mind in knowing that when you need those vital records, they are at your fingertips.

Let us store your files for you in a climate-controlled storage area with video surveillance. Once the file's value expires and you no longer need it, we can shred it for you right on site!

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